Study Of Factors Affecting Service Delivery Under Performance Contracting In The County Government Of Laikipia
By Alexander Maina Mwangi
Performance Contracting is meant to facilitate county governments to develop and implement Projects and plans as a performance management tool, in pursuant to section 47 of the County Governments Act 2012. For purposes of ensuring comparability and standardization in public service, performance of public agencies are measured in accordance with the following criteria: “Finance & Stewardship”, “Service Delivery”, Non-financial and “Dynamic/Qualitative” criteria strategic objectives are drawn from the Integrated Development Plan of the County. In the case of the Urban Areas and Municipalities constituted by urban area and Cities Act, 2012, the Integrated Development Plan should also be anchored on the County Integrated Development Plan. In addition, the Cities and Municipalities should develop an annual strategic plan linked to the Vision 2030 and County Integrated Development Plan(C I D P) as per Sections 108 -115 of the County Governments Act and Sections 36-38 of the Urban Areas and Municipalities Act. The strategic objectives should be Specific, Measurable, Achievable, Relevant and Time bound (SMART) This is to ensure that performance of counties is benchmarked to international best practices and that performance targets are growth-oriented to the extent of placing the nation on the competitive advantage in the global market. In the case of Implementation of Vision 2030 projects, counties are expected to list and outline in an annex all the projects to be implemented during the contract period. Vision 2030 projects implementation should be given priority. Performance evaluation is the culmination of the process of performance contracting and should be carried out by independent experts drawn from outside the County public service, for the purpose of ensuring objectivity and enhancing the integrity of the results. Counties undertake self (in-house) evaluation based on the annual achievement for each performance indicator. This management research project looks communication, evaluation and documentation as factors affecting performance contracting in the county government of Laikipia.