An Analysis of Factors Affecting the Management of Medium Class Hotels in Kenya: A Case Study of Casurinas Resort, Mtwapa
By Mburireh Ephantus Nyaga (HPM-2-0159-13) & John Kahuthu Gitau
The hospitality industry is facing challenges following serial terrorists’ attacks. This is more rampant in the coastal area of Kenya, home to majority of hotels and resorts and a tourism hub. In these respect, management of establishments face numerous challenges specifically relating to creating a balance between low clients and employees provisions. In light of this, understanding the factors affecting the management of these organizations is significant. The aims of the study are to establish the management skills on the management of medium class hotels; determine the effect of training and development on the management of medium class hotels, and establish to what extent information technology affects the management. Employing a questionnaire and a stratified random sampling technique, data were collected from 60 respondents including the managers of the resort, supervisors and workers. Data were analyzed using descriptive statistics and presented in figures and tables.