Impacts of Multicultural Diversity Training on Employee Performance in Selected Chain Restaurants

Impacts of Multicultural Diversity Training on Employee Performance in Selected Chain Restaurants in Thika Municipality, Kiambu County, Kenya

By Muchina Nancy Wangari (HPM-2-0131-12) & John Kahuthu Gitau

The study was carried out to investigate the impacts of multicultural diversity training on employee performance. The aim of the study is to identify the multicultural training needs of the program, provide solutions to multicultural business environment that reduce associate mistreatment by their original ethnicities. The study adopted a descriptive approach and targets 30 managers from the chain restaurants. Quantitative data was collected using self-administered questionnaires. Results revealed several mutlicutural issues surrounding the organizations. Based on results, the study concludes that organizations need to embrace multicultural diversity issues to hire and retain the best talent and attract business from growing cultural diversity groups thus increasing the performance rate. The study recommends that organization should start establishing the reasons for a diversity initiative and setting clear prospects. Organization must show links between diversity and business goals to managers who deal with diversity at their work environment.